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WE RECOMMEND TAKING A PICTURE OF YOUR BOOKING CONFIRMATION AND SENDING IT TO US VIA ANY OF THE APPS LISTED BELOW. THIS SERVES AS A BACKUP IN CASE YOU MISPLACE YOUR PAPER COPY.

TO ENSURE SMOOTH COMMUNICATION, WE ENCOURAGE YOU TO DOWNLOAD AND INSTALL ANY OF THE FOLLOWING WIDELY USED APPS: WHATSAPP, VIBER, WECHAT, FACEBOOK MESSENGER, OR USE DIRECT SMS.

FOR INTERNATIONAL CONTACT NUMBERS, WE ONLY COMMUNICATE THROUGH EMAIL AND VIA THE APPS MENTIONED ABOVE.

MESSAGE OUR NUMBER: +63 9631390000

YOU DON’T DESERVE STRESS—YOU’RE ON VACATION! HOWEVER, WE ONLY SPEAK ENGLISH AND FILIPINO. TO MAKE COMMUNICATION EASIER FOR YOU, WE CAN TRANSLATE OUR RESPONSES INTO YOUR LOCAL LANGUAGE USING GOOGLE TRANSLATE. IF YOU’RE MORE COMFORTABLE USING YOUR OWN LANGUAGE, SIMPLY SAVE OUR PHONE NUMBER AND MESSAGE US THROUGH ANY OF OUR RECOMMENDED APPS WITH YOUR QUESTIONS OR CONCERNS. WE’LL DO OUR BEST TO UNDERSTAND AND RESPOND IN THE SAME LANGUAGE, ENSURING A SMOOTH AND HASSLE-FREE CONVERSATION. SACN ANY OF THE QR CODES BELOW TO ADD OUT NUMBER.

IMPORTANT NOTICE TO ALL GUESTS/TOURISTS!!! 

  • THE ECO-TOURISM FEE REQUIRED BY THE GOVERNMENT IS NOT INCLUDED IN ANY OF OUR TOUR PACKAGES. FOR YOUR CONVENIENCE, WE CAN COLLECT AND PAY IT ON YOUR BEHALF.
  • PLEASE ARRIVE ON TIME FOR YOUR SCHEDULED TOUR/TRAVEL TO AVOID CANCELLATION. IF YOU HAVE AN OUTSTANDING BALANCE, PLEASE ARRIVE 15 MINUTES EARLIER TO SETTLE YOUR PAYMENT BEFORE JOINING THE TOUR OR BOARDING THE VAN/BOAT/E-TRIKE FOR YOUR TRAVEL.
  • YOUR BOOKING IS TEMPORARILY CONFIRMED ONCE WE RECEIVE THE REQUIRED 50% DOWN PAYMENT. IT WILL BE FULLY CONFIRMED ONLY AFTER THE REMAINING BALANCE IS PAID IN FULL.
  • FOR VERIFICATION, PLEASE BRING A VALID ID AND A COPY OF YOUR BOOKING CONFIRMATION ON THE DAY OF YOUR TOUR. WE ALSO RECOMMEND TAKING A PHOTO OF YOUR BOOKING CONFIRMATION TO HAVE AN ELECTRONIC COPY IN CASE THIS PAPER VERSION GETS LOST.
  • YOUR TOUR MAY BE CANCELED ON THE DAY OF DEPARTURE IF OTHER PARTICIPANTS WITHDRAW AT THE LAST MINUTE, CAUSING THE TOTAL NUMBER OF PARTICIPANTS TO FALL BELOW THE MINIMUM REQUIRED. THIS APPLIES TO SHARED VAN/BOAT TRANSFERS AS WELL AS ALL JOINERS TOUR.
  • PLEASE SAVE OUR MOBILE NUMBER (+63 963 139 0000) TO RECEIVE IMPORTANT UPDATES, INCLUDING TOUR CANCELLATIONS. YOU CAN CONTACT US VIA SMS, VIBER, WHATSAPP, OR WECHAT. KINDLY SEND US YOUR NAME SO WE CAN SAVE YOUR NUMBER FOR IMPORTANT NOTIFICATIONS.
  • IF YOU CANCEL AT LEAST 7 DAYS BEFORE YOUR SCHEDULED TOUR/TRAVEL, YOU ARE ELIGIBLE FOR A FULL REFUND (FOR CASH PAYMENTS ONLY). PLEASE EMAIL YOUR CANCELLATION REQUESTS TO DPALAWANTRAVELANDTOURS@GMAIL.COM.
  • FOR ELECTRONIC PAYMENTS, DIGITAL PAYMENT FEES/ TANSACTION FEES (SUCH AS PAYPAL FEES, MONEY TRANSFER FEES/ADMIN CHARGES, ETC.) CANNOT BE REFUNDED IN ANY CASE. ALL PAYMENTS AND REFUND POLICIES ARE DETAILED AT PALAWANTRAVELANDTOURS.COM/PAY.
  • SHARED VAN TRANSFERS REQUIRE A MINIMUM NUMBER OF PASSENGERS. IF THIS MINIMUM NUMBER OF JOINERS IS NOT MET, THE SERVICE MAY BE CANCELED, OR THE COST WILL BE DIVIDED AMONG THE PASSENGERS WHO ARE PRESENT ON THE DAY OF TRAVEL.
  • IF YOU ARE BRINGING LARGE OR HEAVY BAGGAGE, AN ADDITIONAL FEE MAY BE REQUIRED BY THE DRIVER UPON BOARDING THE VAN.
  • BEFORE BOOKING, PLEASE DOWNLOAD OUR TOUR BROCHURE AT WWW.TRAVELANDTOURS.CO TO CHECK TOUR/PACKAGE INCLUSIONS, EXCLUSIONS, AND OTHER IMPORTANT DETAILS.
  •  YOUR BOOKING IS SUBJECT TO THE TERMS AND CONDITIONS OF D’PALAWAN TRAVEL AND TOURS. PLEASE READ THEM AT WWW.PALAWANTRAVELANDTOURS.COM/TERMS-OF-SERVICE BEFORE MAKING YOUR PAYMENT.

NOTE: WE REQUIRE CASH.. BUT, FOR YOUR CONVENIENCE, YOU MAY ALSO PAY USING YOUR CARD VIA PAYPAL.ME/DPALAWANTRAVELTOURS, PROVIDED YOU ADD 3% FOR THE PAYPAL TRANSACTION FEE. PLEASE PAY IN CASH TO AVOID THE 3% TRANSACTION FEE CHARGED BY PAYPAL. WHEN A REFUND OF ELECTRONIC PAYMENT IS ALLOWED/REQUIRED, A TOTAL OF 5% OF YOUR PAYMENT IS NON-REFUNDABLE IN ANY CASE.

SAVE OR TAKE A PHOTO OF THESE NUMBERS FOR FUTURE REFERENCE. KEEP IN MIND THAT MANY AREAS IN PALAWAN MAY HAVE LIMITED OR INTERMITTENT INTERNET CONNECTIVITY. SO, IT’S BEST TO KEEP THESE NUMBERS READILY AVAILABLE.

EMERGENCY CONTACT NUMBERS:

  • RESCUE 165 CONTACT NUMBER: +639072609932
  • PHILIPPINE NATIONAL POLICE CONTACT NUMBER: +639618852675
  • RURAL HEALTH UNIT OF SAN VICENTE: +639989880501
  • SAN VICENTE DISTRICT HOSPITAL: +639190985244
  • BUREAU OF FIRE: +639481502176

TRAVEL NEEDS: +639631390000

  • FOR VAN TRANSFER, LAND TOURS & ISLAND TOURS IN SAN VICENTE (PORT BARTON) & EL NIDO
  • FOR UNDERGROUND RIVER PERMIT (ADVANCE BOOKING REQUIRED) AND PUERTO PRINCESA TOURS

TRANSPORTATION

  • TRANSPORTATION COSTS ARE HIGH DUE TO LIMITED LOCAL VEHICLES CATERING TO
    TOURS & TRANSFERS. MOST VEHICLES COME FROM EL NIDO OR PUERTO PRINCESA, DRIVING PRICES TO GO UP.• FOR DEVELOPING DESTINATIONS LIKE SAN VICENTE, TRANSPORTATION OPTIONS ARE LIMITED. BOOK YOUR TRANSFER IN ADVANCE TO SECURE A SLOT IN A JOINERS VAN—THIS WILL HELP YOU SAVE ON EXPENSIVE PRIVATE TRANSFERS.
  • BOOK THROUGH A TRAVEL AGENCY TO GET THE PREVAILING MARKET RATE FOR TRANSPORTATION. THERE IS NO FIXED RATE FOR TOKTOK (E-TRIKE) AND MOTORCYCLES, AND TOURISTS OFTEN PAY MORE WHEN DEALING DIRECTLY. TRAVEL AGENCIES ONLY TRANSACT WITH DRIVERS WHO HAVE A VALID LICENSE NUMBER AND DULY REGISTERED VEHICLES.

BOOKING

  • BOOK YOUR TOUR AT LEAST A DAY IN ADVANCE FOR A WELL-PREPARED EXPERIENCE. BOAT CREWS BUY FISH AND OTHER PROVISIONS EARLY IN THE MORNING, ENSURING A FRESH CATCH FOR YOUR LUNCH. BY 7 AM, MOST OF THE DAY’S CATCH HAS ALREADY BEEN DISTRIBUTED TO HOTELS AND RESTAURANTS. SO PLEASE MAKE YOUR DOWN PAYMENT AT LEAST A DAY IN ADVANCE.
  • A 50% DOWN PAYMENT IS REQUIRED TO RESERVE YOUR SLOT. THIS AMOUNT COVERS PROVISIONS, SUPPLIES, AND GASOLINE FOR THE BOAT. WITHOUT THIS, A SMOOTH PREPARATION AND TOUR EXPERIENCE CANNOT BE GUARANTEED. PAY THE REMAINING BALANCE BEFORE BOARDING THE BOAT OR STARTING THE TOUR, AS IT COVERS ENTRANCE FEES/PERMITS AND OTHER EXPENSES.
  • LOOKING FOR A DISCOUNT? YOU MAY BE ELIGIBLE FOR INDIVIDUAL LOYALTY DISCOUNT ON YOUR SUCCEEDING BOOKINGS (NOT GUARANTEED, DEPENDING ON THE PACKAGE). SAVE YOUR TRAVEL AGENCY’S NUMBER AND CONTACT THEM FOR FUTURE BOOKINGS, BE IT EL NIDO ISLAND HOPPING TOURS, UNDERGROUND RIVER TOUR, ETC. HOWEVER, DISCOUNTS DO NOT APPLY TO FARES.
  • SAVE OUR NUMBER NOW! +63 963 139 0000. WE HAVE PARTNERS FROM EL NIDO TO PORT BARTON, PUERTO PRINCESA, AND EVEN DOWN TO BALABAC! WHEREVER YOU BOOK IN PALAWAN, WE HAVE CONTACTS TO PERSONALLY ASSIST YOU!

TRAVEL WISELY

  • MEET OTHER TOURISTS AND MAKE FRIENDS—YOU MIGHT HAVE SIMILAR TRAVEL PLANS! GROUP TRAVEL CAN HELP YOU SHARE COSTS, ESPECIALLY IF JOINER TOURS OR VANS ARE UNAVAILABLE. THIS IS PARTICULARLY HELPFUL IN SAN VICENTE/PORT BARTON, WHERE TRANSPORTATION IS STILL DEVELOPING.
  • REMEMBER, INDIVIDUAL LOYALTY DISCOUNTS MAY BE AVAILABLE ON YOUR SECOND BOOKING. SAVE OUR NUMBER: +63 963 139 0000! OUR NETWORK COVERS ALL OF PALAWAN, SO WHEREVER YOU GO, WE HAVE A LOCAL PARTNER TO PERSONALLY HELP YOU!

UNDERGROUND RIVER (DAY TOUR)

  • YOU CAN VISIT THE UNDERGROUND RIVER FROM SAN VICENTE WITHOUT RENTING A PRIVATE VEHICLE! WE CAN ARRANGE A JOINERS VAN TO TAKE YOU TO THE PICK-UP LOCATION. FROM THERE, ANOTHER VAN WILL TAKE YOU TO SABANG (THE UNDERGROUND RIVER ENTRY POINT). AFTER THE TOUR, YOU WILL BE DROPPED BACK AT THE PICK-UP LOCATION, WHERE YOUR PRE-ARRANGED VAN WILL RETURN YOU TO SAN VICENTE. THIS IS ESPECIALLY POSSIBLE IF YOU ARE A GROUP OF TOURISTS.
  • YOUR TOUR INCLUDES LUNCH IN SABANG, SO YOU ONLY NEED TO BRING SMALL SNACKS FOR THE JOURNEY.
  • FROM SAN VICENTE, EXPECT A 2.5-HOUR TRAVEL TIME TO THE PICK-UP POINT, FOLLOWED BY A 30-MINUTE RIDE TO SABANG.
  • ADVANCE BOOKING IS REQUIRED AT LEAST 3 DAYS IN ADVANCE TO SECURE A PERMIT FOR THE UNDERGROUND RIVER. THE GOVERNMENT REQUIRES AN INDIVIDUAL TOUR PERMIT TO CONTROL THE NUMBER OF TOURISTS ENTERING THE CAVE.
  • TO PROCESS YOUR PERMIT, YOU MUST SEND US A COPY OF YOUR PASSPORT VIA WHATSAPP, VIBER, WECHAT, OR MESSENGER.
  • WE DO NOT CHARGE EXTRA FEES FOR PERMIT PROCESSING, BUT A NON-REFUNDABLE DOWN PAYMENT OF ₱750 IS REQUIRED TO COVER EXPENSES, INCLUDING THE PERMIT COST. ON THE DAY OF THE TOUR, YOU MUST PAY THE REMAINING BALANCE OF ₱1,950 BEFORE BOARDING THE BOAT TO THE UNDERGROUND RIVER. STANDARD RATE FOR THE TOUR IS ₱2,700/PAX.
  • PAYMENT CAN BE SENT ELECTRONICALLY THROUGH MONEY REMITTANCE (WISE, WESTERN UNION, REMITLY, XOOM, ALIPAY, WECHAT PAY, CEBUANA LHUILLIER, PALAWAN PAWNSHOP PERA PADALA, AND M LHUILLIER KWARTA PADALA) OR BY USING CREDIT/DEBIT CARD THROUGH PAYPAL.

EL NIDO TOUR

  • BOOK ISLAND HOPPING TOUR A—THIS IS THE LEAST LIKELY TO BE CANCELED DUE TO BAD WEATHER. TOURS B, C, AND D ARE MORE PRONE TO CANCELLATIONS DURING HEAVY RAINS.
  • IF YOU ARE LEAVING SAN VICENTE OR PORT BARTON IN THE LATE AFTERNOON (FROM 3 PM ONWARDS), YOU MAY FEEL TIRED AND EXHAUSTED BY THE TIME YOU ARRIVE AT YOUR HOTEL IN EL NIDO. WE HIGHLY RECOMMEND BOOKING YOUR ISLAND TOUR IN ADVANCE FOR THE FOLLOWING DAY. TOUR MEETING TIME IS USUALLY 8 AM IN BARANGAY BUENA SUERTE (TOWN PROPER).
  • THE VAN RIDE TO THE EL NIDO TERMINAL TAKES APPROXIMATELY 2 TO 2.5 HOURS (3 HOURS IF COMING FROM PORT BARTON), PLUS ADDITIONAL TRAVEL TIME TO REACH YOUR HOTEL. BY THE TIME YOU ARRIVE, YOU MAY BE TOO EXHAUSTED TO ARRANGE A TOUR. TO ENSURE A HASSLE-FREE EXPERIENCE, WE RECOMMEND BOOKING YOUR TOUR IN ADVANCE BEFORE LEAVING SAN VICENTE.
  • OUR PARTNERS PICK UP GUESTS ACCOMMODATED IN CORONG-CORONG. IF YOU’RE STAYING IN BUENA SUERTE, YOU’RE ALREADY AT THE MEETING POINT!

PALAWAN TOURS:

  • ISLAND HOPPING
  • DIVING ADVENTURE
  • FISHING TOUR
  • CITY TOUR
  • WHALE SHARK WATCHING
  • UNDERGROUND RIVER TOUR
  • CAMPING
  • FIREFLY WATCHING
  • RIVER CRUISE W/ MANGROVE KAYAKING
  • LAND TOUR (OVERLOOKING SELFIE SPOTS, WATERFALLS, ETC.)
  • PRIVATE/CUSTOMIZED TOURS

VISIT WWW.TRAVELANDTOURS.CO TO DOWNLOAD ALL TOURS!

WE ENCOURAGE YOU TO DOWNLOAD AND INSTALL ANY OF THE FOLLOWING WIDELY USED COMMUNICATION APPS: WHATSAPP, VIBER, WECHAT, FACEBOOK MESSENGER, OR USE DIRECT SMS.

FOR INTERNATIONAL CONTACT NUMBERS, WE ONLY COMMUNICATE THROUGH EMAIL AND VIA THE APPS MENTIONED ABOVE.

MESSAGE OUR NUMBER: +63 9631390000 TO GET NOTIFIED OF CHANGES AND/OR TOUR CANCELLATIONS BY COAST GUARD.